2.1. Reservation Conditions

2.1.1 Availability of the service and acceptance of our reservation conditions

In order to fulfill your expectations at best, products offered on the Website for reservation in store is subject to change at any time depending on the availability of our products in store.

Products available for reservation in store will be indicated:
–    by phone, after you tell the operator the store of your choice;
–    on the Website by selecting the store of your choice.

The availability of products comes directly from our stores and may be inaccurate if there is a change in our stocks. You will be notified of any changes as soon as possible.

The reservation service is offered free of charge. The reservation conditions in place at the time of your reservation will apply.

For any reservation made by phone: you must confirm verbally that you have read and accepted these General Terms and Conditions of Sale, prior to the reservation service of Hermès products. Otherwise, you will not be able to make a reservation; and

For any reservation made through the Website: you will be requested to confirm your acceptance of these General Terms and Conditions of Sale prior to the reservation of your order.

2.1.2 Registration of the reservation, time limits for products availability and duration of the reservation’s validity

Once you have chosen a store as a collection point, checked the details of your reservation and the total price; and have validated all the General Terms and Conditions of Sale, you will receive an email from THE BALI GARMENT confirming that your reservation has been registered. This email should be retained as it constitutes proof that your reservation was received but it does not guarantee the reserved product is available.

For any reservation made during the opening hours of the selected THE BALI GARMENT(s), THE BALI GARMENT will respond about the availability of the product in the selected store within four (4) working hours following your reservation request.

Any reservation made outside the opening hours of the selected The Bali Garment(s) will be processed on the next opening day of such store.

You will be notified about the availability of your reservation by call or email according to the contact details provided at the time of reservation.

THE BALI GARMENT reserves the right to change the initially planned time and/or date for the collection of the reservation, you will be notified at the earliest opportunity.

The selected products are reserved for a period of three (3) calendar days after you receive the email confirming the reservation. If the collection has not been made during this time period, the reservation will be cancelled, and it will no longer be possible to collect the product.

2.1.3 Collection methods and ownership

To collect and pay for your reserved product in store, you will need to provide ID and your reservation number.

If you want someone else to collect and pay for the product on your behalf, you must notify the store prior to the pick-up. This person will need to provide the following:
–    The email or text message informing you about the availability of your reservation; and
–    Her/his ID

THE BALI GARMENT retains full and entire ownership of the reserved products until the full payment and your collection of the products in store, at which point, the ownership of the products is transferred to you and you assume responsibility of the product(s).

2.1.4 No right of withdrawal

The sale made in store with the reserved product does not constitute an online sale from the Website. Your purchase will be subject to the general terms and conditions of sale applicable to the store in which you made the purchase. For return or exchange, if authorized by THE BALI GARMENT, please refer to general terms and conditions of sale applicable in the relevant store.

2.2. Customer Account

You are required to create an account or log in to your existing account in order to place your order on the Website or to create an e-reservation.

Your username and password are for your personal use only. You are responsible for maintaining the confidentiality of your username and password and for restricting access to your account, and you agree to accept responsibility for all activities that occur under your account or password.

In no event shall THE BALI GARMENT be liable for any loss, theft or fraudulent use of your account. In such a case, you should inform THE BALI GARMENT immediately.

Creating an account allows you to:
–    track your deliveries and view your orders history;
–    return or exchange products;
–    add or change your shipping and billing addresses for future orders;
–    manage your subscriptions to the newsletter

2.3.    Placing an Order

You may place your order via the Website or by telephone by calling +62 818 0288 7700 WhatsApp number from Monday to Saturday, 10.00 a.m. to 6.00 p.m. Greenwich Mean Time (“GMT +8 Hours”).

The delivery zone for products ordered via the Website and the +62 818 0288 7700 WhatsApp number referred to above is restricted to the United States of America, excluding Puerto Rico, Guam and all other U.S. possessions and territories situated outside North America (the “Delivery Zone”) (see “Shipping and Delivery”).

For each product selected on the Website, a summary page will be displayed featuring a photograph of the item, its coloring and references, the quantity selected, its unit price and the total amount owed for your order.

You should check that this information accurately reflects your selection before confirming your order.

Upon confirmation, your order will be submitted to THE BALI GARMENT for processing (see “Order Confirmation”). While every effort is taken to try to ensure that the coloring, design and style of the THE BALI GARMENT products in the photographs displayed on the Website are representative of the original products, variations may occur due to technical restrictions of color reproduction on your computer or mobile device. THE BALI GARMENT reserves the right to reject or to cancel your order in its sole discretion for any reason without liability if, among other things, the products are not available, are incorrectly priced or are otherwise incorrectly described. Accordingly, THE BALI GARMENT shall not be liable for any error or inaccuracy in the photographs or graphical representations of THE BALI GARMENT products displayed on the Website. If you have any questions about the products, you may contact Customer Service by clicking on the hyperlink labeled “Contact Us” in the “Services” section of the footer of the Website.

Please note that for customized scarves, embroidery is done by hand and stitching may be irregular.

THE BALI GARMENT reserves the right to cancel any order placed by a customer with whom it has a dispute concerning a prior order, or if THE BALI GARMENT has reasonable cause to suspect that such customer has violated these Terms and Conditions of Sale, or is engaged in any fraudulent activity or for any other legitimate business reason.

For any exceptional order, please contact Customer Service by clicking on the hyperlink labeled “Contact Us” in the “Services” section of the footer of the Website or at the +62 818 0288 7700 WhatsApp number listed above.